WHAT WE COLLECT
We may collect the following information:
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
For an exhaustive list of cookies we collect, see the List of cookies we collect section below.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your need and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purpose. We may contact you by email, phone, fax or mail. We may us the information to customise the website according to your interests.
We are committed to ensuring that information is secure. We do not sell, distribute or lease your personal information to any third parties unless we have your permission or are required to do so by the law. In order to prevent unauthorised access of disclosure, we have put in place suitable physical, electronic and managerial procedure to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on you computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about we (delete) page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical and analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie no way gives us access to your computer or any information about you, other then the data you choose to share with us, You can choose to accept or decline cookies. Most web browsers automatically accept cookies, buy you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
You may unsubscribe from our marketing mailing list at any time by clicking the unsubscribe button at the bottom of any marketing emails that you receive from us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information send you promotion information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to;
The Falcon Hotel Management Ltd.
7, High street East,
Rutland LE15 9PY
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to website in question.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are customer to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/ engage upon them with due care and caution and refer to their own privacy and personal details. Here at The Falcon Hotel Management Ltd. we will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact through primary communication channels such as by telephone or email.
Here at The Falcon Hotel Management Ltd. we use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through you social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
Users are advised to take caution and good judgement before clicking and shortened urls published on social media platforms by The Falcon Hotel Management Ltd. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore The Falcon Hotel Management Ltd. cannot be held liable for any damages or implications caused by visiting any shortened links.
LISK OF COOKIES WE COLLECT
The list below shows the cookies we collect and what information they store.
Cookie Name Purpose Duration Cookie Type
XSRF-TOKEN Used for security reasons Session Essential
bSession Used for system effectiveness measurement 30 minutes Essential
hs Used for security reasons Session Essential
ssr-caching Used to indicate the system from which the site was rendered 1 minute Essential
svSession Used in connection with user login 2 years Essential